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Your booking

Find your booking

Everything you booked, where it has got to, and the way to change it. Give us the email address you booked with and the date you arrive, and we will send you the link.

Not the day you fly, if you travel overnight — the day you reach your hotel.

We send the link rather than opening the order here. It shows your name, where you are staying and how old your children are, so it should only ever reach the inbox that booked it.

What you can do from there

  • See what you booked, what it cost, and whether your card has been charged or only authorised.
  • Ask us to move your dates or change your hotel — flights get cancelled and plans change, and we would rather sort it out than have you lose the booking.
  • Message a person about anything else, with your reference already to hand.

Not sure which email you used? Message us and a person will find it — we can look it up from your name and your hotel.