Terms and conditions

Little Traveller is a company registered in England and Wales. Our registration number and registered office will be published here before we begin trading.

We are a United Kingdom company and we hold no stock in the United Arab Emirates. Everything you order is bought and brought to you by independent partner businesses in Dubai, working to our instructions for your booking. Your contract is with us alone: you never deal with a partner, you are never asked to pay one, and if anything goes wrong at any point in that chain it is ours to sort out and not yours to chase.

You tell us your dates, where you are staying and roughly how old your children are. We show you what we can supply for those dates and what it costs.

Most items are confirmed the moment you order. A few we check with a partner first, and those are marked before you pay. For an order containing anything we have to check, your card is authorised but not charged, and we take the money only once we have confirmed we can supply it.

Your order is accepted when we confirm it, not when you pay. If we cannot supply something after all, we will tell you, offer an alternative where we can, and you will not be charged for anything we do not supply.

Equipment is priced per night for the length of your stay, subject to a minimum rental period shown on each item. Everyday essentials are priced per pack and are bought outright — they are yours to keep and are not returned.

Delivery and collection is a single charge for the whole order, set by the area you are staying in. It is shown as its own line before you pay.

We price separately in pounds, euros, US dollars and dirhams. The price you see in your chosen currency is the price you are charged: we do not convert at checkout and we do not add a conversion fee. Your own bank may apply its own charges, which we do not control and do not receive.

Payment is handled by Stripe. We never see or store your card details.

If you are staying in a hotel, we deliver before check-in on your arrival day and arrange access with the hotel directly. We need the name your room is booked under, because that is what the hotel matches the delivery against — it is often not the person paying.

If you are staying in an apartment, villa or holiday let, there is nobody to accept a delivery on your behalf, so we meet you there in a window you choose. We need the address and a phone number that works while you are in Dubai.

We collect on your departure day, arranged so it does not eat into your last morning. If you have a late flight we can usually collect after you check out.

If your flight is delayed or cancelled, tell us as soon as you know. We watch the flight you give us from the day before you travel and will move the delivery where we can.

You can change your dates, your accommodation or the items on your order free of charge up to 48 hours before you arrive. After that, message us — we will do what we can, though items already loaded for delivery may not be removable.

If a change costs more, we will tell you the amount and take it only once you have agreed. If it costs less, we refund the difference.

Before we have confirmed your order, nothing has been charged and cancelling simply releases the hold on your card.

Up to 48 hours before you arrive, you can cancel for a full refund — the same deadline as changes, so there is only one date to keep in mind.

Inside 48 hours, we refund the hire in full and charge only for everyday essentials we have already bought in your child's size, such as nappies and formula.

If equipment has already been delivered, you pay for the nights it was in the room and we refund the rest.

If your flight or your trip is cancelled, you get everything back whatever the notice. We are not going to keep money for a holiday that did not happen.

There is no cancellation fee at any point. Refunds go back to the card you paid with and usually take a few working days to appear.

None of this affects any legal right you have to cancel, which sits alongside these terms rather than being replaced by them.

Occasionally a specific brand or size turns out to be unavailable. When that happens we propose the nearest equivalent and tell you plainly what is different. Nothing is substituted without your agreement.

If you decline the alternative, or we do not hear from you by the deadline in the message, we cancel the order and release the hold on your card rather than guess. You will not be charged.

Hired equipment is never yours to keep — it stays the property of us or of the partner who supplied it, and comes back at the end of your stay. Please use it as the manufacturer intends, keep it in the accommodation it was delivered to unless we agree otherwise, and do not modify or repair it yourself. Items bought for you rather than hired — nappies, formula, sun cream and the like — are yours outright.

You are responsible for supervising your children at all times. Equipment we supply is an aid, not a substitute for supervision.

Every item is cleaned and sterilised between families. If something arrives faulty, damaged or not as described, tell us and we will replace it, usually the same day. You are not charged for anything that fails in normal use.

We publish the age and weight range for each item. Those are a guide taken from the manufacturer, and you know your child — please check that what you have chosen suits them, and ask us if you are unsure.

Where we supply a car seat, fitting can be arranged for your transfer. Making sure a child is properly restrained on any journey remains the responsibility of whoever is driving, under the law that applies where they are driving.

We do not take a deposit and we do not hold anything on your card against damage.

Ordinary wear is expected and is never charged for. If an item is lost, or damaged beyond what ordinary use would cause, we may ask you to pay towards replacing it. We will tell you the amount and why before charging anything, and we will not charge more than it costs us to replace the item.

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. Loss is foreseeable either if it is obvious that it will happen, or if we both knew it might when you placed your order.

We are not responsible for losses that were not foreseeable, or for events outside our reasonable control. We do not supply equipment for business use, and we have no liability for loss of profit, loss of business or business interruption.

We do not limit our liability in any way it would be unlawful to limit it. That includes liability for death or personal injury caused by our negligence, for fraud, and for anything else the law does not allow us to exclude.

You always have legal rights in relation to goods and services that are faulty or not as described. Nothing in these terms affects those rights.

Message us. There is one team, on the same thread, from your first message to the collection — you do not have to explain your booking to somebody new.

If we cannot put it right between us, you may be entitled to refer the matter to an alternative dispute resolution provider. Ask us and we will tell you who.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident elsewhere, this does not take away the protection of the mandatory consumer law of the country you live in, and you may be able to bring proceedings there instead.

We may update these terms. The version that applies to your order is the one published when you placed it, and the date it took effect is shown at the top of this page.